Shipping policy
Every watch ordered from Vintage Watch Spirit is carefully packaged, shipped, and insured for its full value, worldwide.
Order Processing
All orders are processed within 1 to 3 business days after payment is received (excluding weekends and public holidays). During peak periods (holidays, sales), processing times may be slightly longer. You will receive a confirmation email as soon as your package has shipped.
Delivery Times
Standard delivery
|
France |
2-3 business days |
|
Europe, Switzerland, UK |
2-5 business days |
|
North America |
4-10 business days |
|
Rest of the world |
4-10 business days |
Express delivery
|
France |
1-2 business days |
|
Europe, Switzerland, UK |
1-3 business days |
|
North America |
2-6 business days |
|
Rest of the world |
2-6 business days |
The times shown are estimates and may vary depending on your location and carrier availability.
Carrier Partners
Your orders are shipped by UPS/FedEx/DHL. A tracking number will be sent to you by email as soon as your package ships, allowing you to track your delivery in real time.
For any delivery outside the European Union, customs duties and local taxes may apply and are the responsibility of the recipient.
Shipping
- Standard delivery is free within France.
- All deliveries, regardless of shipping method (standard or express) and destination, are insured for their full value.
- Shipped by UPS/FedEx/DHL.
- A tracking number will be sent to you by email as soon as your package ships, allowing you to track your delivery in real time.
- Packages are shipped on business days, Monday through Friday.
-
Discreet and neutral packaging for security reasons.
Damaged or Lost Package
Upon receipt, we recommend checking the condition of the package in front of the courier and, if possible, noting any visible damage on the delivery slip before signing. If your package arrives damaged, please contact us, preferably within 48 hours of receipt, at contact@vintagewatchspirit.com, attaching photos of the package and its contents, so that we can process your request quickly. This indicative timeframe in no way limits your rights under the legal warranty of conformity and the warranty against hidden defects, which remain applicable beyond this period (see our Return Policy).
In the event of a lost package, we will open an investigation with the carrier as soon as possible.
Returns
- You have a right of withdrawal in accordance with French legislation on the right of withdrawal (Article L221-18 of the French Consumer Code).
- For watches, please contact our team first; we will guide you through our insured return process.
- See our return policy for details on timeframes, conditions, and procedure.
Incorrect Delivery Address
We accept no liability for delays or non-delivery due to an incorrect address provided when placing the order. Please double-check your information before confirming your purchase.
Contact Us
For any questions regarding a shipment or return, please contact our customer service by email: contact@vintagewatchspirit.com